How to Check Your Transaction is Success/Failed

Step 1: Login to Payex’s Portal #

Log on to our portal at https://portal.payex.io/Home, and key-in your credentials.

Step 2: Filter to view status of all transactions #

• A: Click “Transactions” on the left panel
• B: In order to view all status of transactions, change the filter from “Sales” to “All“

Step 3: View more details of each transaction #

There are two options for this:

Option 1: Click the “+” button #

To view more detailed information such as description and delivery address, simply click the “+” icon next to the transaction row.

Payex Dashboard on success (sales) transaction example

Payex Dashboard on failed transaction example

• Filter “Failed” to view all failed payment transactions by your customers
• Note that Failed code (Auth Code) is not displayed in the dashboard. Merchant needs to refer to the Excel for this (refer below)

Option 2: Download Excel #

To download all transactions into an Excel file for your internal reporting/tracking, simply click the “Download Excel” button. The file will be named “Transaction.”

Reason of my customer’s failed payment transactions #

• You can easily find the Failed code for each transaction in the Excel file by looking at the “Auth code” column in the report.
• Example of Failed code as below under the “Card” section:
  • Auth Code 57: “Transaction Not Permitted to Cardholder”
    Auth Code 21: “No Transactions”
  • Refer here to the list of response code from Payex

Available Columns #

Below are the available columns in the Transaction Excel that you may refer to:

1. Date
2. Merchant
3. Collection
4. Collection ID
5. Status
6. Customer Name
7. Email
8. Contact Number
9. Currency
10. Base Amount
11. Amount
12. Refund Amount
13. Transaction Type
14. FPX Buyer Bank Name
15. FPX Buyer Name
16. Cardholder Name
17. Card Number
18. Card Brand
19. Transaction ID
20. Reference Number
21. Mandate Reference Number
22. Collection Number
23. Collection Reference Number
24. Payment Intent
25. External Transaction ID
26. Response
27. Auth Code
28. Auth Number
29. Description
30. Split Amount
31. Split Rule
32. Split Type
33. Split Description
34. Delivery Address
35. Postcode
36. City
37. State