How to pay via Credit Card Instalment Product Link [Customer journey guide]

💡Payex 0% Credit Card Installation Payment Plan (IPP) via Ezbeli is really straightforward and user-friendly. Your customer now enjoys the benefits of 0% IPP with just a few clicks!

Once you have generated the online payment link and provided it to your customer…

Step 1: Customer enters basic details at “Checkout URL” #

• Customer clicks on the link and enters personal information, such as name, contact number, and email address

There are two options for Step 2. #

Step 2a: Customer selects preferred bank instalment available; OR #

• Customer selects preferred bank and instalment period available e.g. 6 / 12 / 24 / 36 months etc

Step 2b: Customer clicks on the bank to view instalment set by merchant #

• For example above, customer can see 6 months instalment upon clicking RHB Bank.
  ❗Note: Customer can only see 1 bank & 1 tenure option.
  If customer wants to change bank & tenure, to contact merchant for this request.

Step 3: Customer clicks “Pay via Payex” to proceed with payment #

• Customer clicks on the “Pay” button to advance to the bank’s Secure Payment Page.

Step 4: Customer enters bank credit card details #

• Customer will be directed to the selected bank’s Secure Payment Page
• Customer enters bank credit card details below:
  1. Name on card
  2. Card number
  3. Card Type (Visa/Mastercard)
  4. Expiry date
  5. Card CVV
• Customer clicks “Pay” button and proceeds with payment
• Customer may choose to not proceed by clicking “Cancel”

Step 5: Customer performs 3D Secure verification #

• The primary function of 3D Secure is to add an extra layer of verification for online card payments
• Cardholder is prompted for an additional authorisation via the bank’s mobile app or sends a one-off TAC code to cardholder’s mobile device. 

Step 6a: Customer successfully completes payment #

• Customer will be directed to “Payment Successful” page and will receive Ezbeli order email notification

Step 6b: Customer fails to complete payment #

• Customer will be directed to “Payment Unsuccessful” page and will be able to retry again.
• If the customer believes there should be sufficient credit limit and no issue with the attempted card, the customer will need to contact the Bank for further clarification
• Alternatively, customer may retry with a different card or merchant may edit the payment link to a lower amount (e.g. reduce to 50% of amount)

Step 7: Customer can track transaction on monthly statement #

• For most banks, customers will see “DCR EZBELI” / “DCR MARKETING – EZBELI” or equivalent displayed on the credit card statement alongside the instalment amount.

See also: #

• Credit Card Instalment FAQs
• How to generate Credit Card Instalment payment links [Merchant Guide]