- Q1. Is the terminal fee refundable?
- Q2. What payment modes does the terminal accept?
- Q3. As merchants, when should we carry out the settlements?
- Q4. How long does the settlement take to complete?
- Q5. What are the dimensions of the thermal paper roll refill?
- Q6. What happens if the terminal loses connection?
- Q7. Is the SIM card purchase compulsory upon purchasing the terminal?
- Q8. Does the SIM card have an expiry date?
- Q9. Will the terminal transaction statuses, whether successful or failed, be shown in real-time on the Payex portal?
No, the terminal fee is non-refundable once the terminal machine is sold.
The terminal can only accept one off payments with debit, credit or foreign cards (Visa and Mastercard only).
Terminal payment settlements should be conducted daily at the end of operational hours.
It will take 2 working days for terminal settlements to complete.
The thermal paper roll’s dimensions should be: 57mm x 40mm. This can be purchased from any provider as long as the dimensions are met.
If the terminal loses connectivity, you may reconnect to any other Wi-Fi or personal hotspots available. However, to avoid this problem from occurring, we highly suggest that the terminal is purchased together with the SIM card.
It is not compulsory per se, however it is highly recommended to avoid connectivity issues.
We will send a reminder for renewal one month before the SIM card expires.
If the merchant would like to renew, we will issue an invoice for the renewal. If not, we will suspend the SIM card upon expiry.
TERMINAL MACHINE (N910): The terminal transaction status will not be shown in real time. It will take approximately 2 working to reflect on the portal.
TERMINAL MACHINE (MOREFUN MF919): The terminal transaction status will be shown and reflected in real time.
