Direct Debit Mandate Authorization #
Making Subscription payments through Direct Debit is just a simple few steps process:
- Upon creating a mandate link, merchant sends customer a mandate authorisation link
Step 1: Customer enter details on mandate link shared by merchant #
- Customer is directed to a pre-filled mandate form
- Customer selects the bank from dropdown list
- Customer clicks “Proceed” to authorise deduction from their bank account
- Customer can select either Individual or Corporate bank account
Note: The “Max Amount” refers to the amount of transaction to be deducted from customer’s bank account
Step 2: Customer login to online banking to authorise mandate #
- Customer login to online banking of selected bank and clicks “Proceed” to authorise mandate
- The bank will charge RM1 to verify the customer’s bank account
Step 3: Customer receives notification on successful mandate authorisation #
- Customer receives email notification on successful payment of RM1 mandate authorisation fee.
- The Bank will take 1 working day to verify the customer’s bank account.
- Upon approval by the bank, the customer’s bank account will be auto-deducted on the effective date set by merchant.
Step 4: Customer receives email notification on successful collection #
- Customer receives reminder email on Collection Day
- Customer receives payment notification email on successful payment on Collection Day
Step 5: Customer receives email notification on failed collection #
- Customer receives email on failed collection from bank account
- Customer may proceed to manually pay for that failed collection by clicking the payment link in email
- Customer may proceed payment with either Card or Online Banking (FPX) method
Note:
1. Termination of Direct Debit depends on the merchant and the customer will need to reach out to them for assistance.
2. On the effective date, deduction may be unsuccessful due to the following reasons:
- Insufficient balance in the customer’s account.
- Mandate authorisation hasn’t been approved or has been rejected by the Bank.
