Login to Payex’s portal #
Log on to our portal at https://portal.payex.io/Home, and key-in your credentials.
Create mandate link #
- Click “Auto Payments” on the left panel once you’re logged in.
- Click “Create Mandate“
Fill out the mandate application (Part I) #
- Choose either:
a. FPX – link to customer’s bank account
b. VISA Mastercard / Foreign card – link to customer’s local / foreign card
- Fill out the relevant details:
a. Name – customer’s name
b. Email – customer’s email address
c. Phone number – customer’s contact number
d. ID Type – customer’s ID type
e. ID Number – customer’s ID number
f. Bank Name – leave it for your customer to choose
g. Individual / Corporate – leave it for your customer to choose
h. Max Amount per Transaction – the maximum amount you want to charge the customer/amount you want to charge the customer
i. Merchant Reference Number – any reference number you want to put
Fill out the mandate application (Part II) #
- Fill out the relevant details:
a. Frequency – Monthly (charge monthly)
b. Max Frequency – 1 (charge 1 time in a month)
c. Effective Date – 20/05/2023 (collect payment on every 20th)
d. Expiry Date – you may leave it blank if you do not have a date (i.e. if you choose 30/12/2023, the last collection will fall on 20/12/2023)
e. Purpose – purpose of payment
f. Auto Collection – enable it to auto collect every month
g. Auto Retry – enable it to let system auto retry the collection if payment fails
h. Retry Count – 4 (the maximum retry count for system is 4) (i.e. payment failed to collect on 20th, system will retry on 21st, 22nd, 23rd & 24th)
i. Click “Confirm” to generate the mandate link
Share the mandate link to your customer #
You will see this screen displayed upon generating the mandate link:
A – right click to save the QR code and share
B – copy the mandate link and share to your customer
C – you can click any icon to share the mandate link to your customer
- Customer clicks the mandate link to fill out the relevant information and click “Proceed”
- There will be a one-time charge of RM 1 (via bank account) for the purpose of account verification and it takes 1 working day to be approved by RHB
- There will be no charge (via local / foreign cards) for the purpose of account verification and it is instant approval by Visa/Mastercard
- Once it has been approved by the bank then you can start collecting payment from your customers
Check the status of your mandate #
Click “Auto Payments“
A – can change the filter to “All“
B – you can share (if you lost it) / terminate your mandate link
C – you can toggle left the button to stop collecting the payment (inactive)
- Status:
- Pending Authorisation – mandate link created by pending authorisation by your customer
- Approved – mandate link created, authorised by your customer and verification approved by the bank
- Rejected – mandate link created, authorised by your customer but verification rejected by the bank
Notes #
- If a mandate was set to be effective on 1 June and customer only authorises the mandate on 15 June, the first charge will be on 15 June*, second charge will be on 1 July
- If a mandate was set to be effective on 1 June and customer only authorises the mandate on 5 July, the first charge will be on 5 July*, second charge will be on 5 August (lost June’s collection)
- Merchant and customer will receive an email notification from Payex for every mandate link created
- Seller will receive an email notification if the collection is successful
- Customer will receive email notification if the payment is successful
- There will be an email reminder sent to customer before the collection date for collecting payment via online banking
- There will be no email reminder sent to customer before the collection date for collecting payment via local / foreign card
* depending on the mode of subscription payment :
- Bank account – first charge fall on the next day after the approval by the bank
- Local / foreign card – first charge fall on the same day after the approval by the bank
