Make sure to see if your payment is due by checking the Settlement Frequency table according to your payment method. Remember, you can check the Settlement ID on the Payex Portal only after the settlement is due.
If your Settlement is already due, simply follow steps below:
- Log in to Payex’s portal.
- Click on the “Settlement” tab.
- Search by the Settlement dates to display all settlement for the desired period.
- Locate the Settlement ID (e.g., BA130211120240337) and click on the “+” sign to expand the details.
You’ll find a breakdown of each settlement based on its respective Payex Transaction ID (e.g., PX13023333042e4f872d).
Our settlement cycle is T+X working days, where T is the date of the transaction. The “Settlement” Tab will show you the expected date when you’ll receive the funds and it does not mean that the funds has already reflected in your bank account.
Please note that it may take until the end of the day (sometimes before midnight/12am, depending on your bank) for the funds to be credited to your bank account. If you don’t see the funds during office hours, we recommend checking again in the evening or at night as the day is not yet over.
To find your transaction details:
- Log in to Payex’s portal.
- Click on the “Settlement” tab.
- Search by the Settlement dates to display all settlement for the desired period.
- Locate the Settlement ID (e.g., BA130211120240337) and click on the “+” sign to expand the details.
You’ll find a breakdown of each settlement based on its respective Payex Transaction ID (e.g., PX13023333042e4f872d).
The reason you don’t see a Settlement report/ID is because the settlement is not due yet. If the settlement hasn’t occurred, there won’t be a Settlement report/ID.
Additionally, if some of your transactions were unsuccessful during this period, there will be no settlement made to your account, resulting in no available report for download.
To accurately monitor settlements, you can check the transaction status on the Payex portal. Simply log in to Payex’s Portal, go to the Transaction tab, and change the filter from “Sales” to “All” to view all transaction statuses, including those that have failed.
If you have initiated a refund to your customer, the transaction status will change to “refund.” This means that the amount will be refunded to the bank (where the bank will then process the refund to your customer), and hence there will be no settlement to you for that refunded transaction.
