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How to Check Your Transaction is Success/Failed

Step 1: Login to Payex’s Portal #

Log on to our portal at https://portal.payex.io/Home, and key-in your credentials.

Step 2: Filter to view status of all transactions #

  • A: Click “Transactions” on the left panel
  • B: In order to view all status of transactions, change the filter from “Sales” to “All

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Step 3: View more details of each transaction #

There are two options for this:

Option 1: Click the “+” button #

To view more detailed information such as description and delivery address, simply click the “+” icon next to the transaction row.

Payex Dashboard on success (sales) transaction example

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Payex Dashboard on failed transaction example

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  • Filter “Failed” to view all failed payment transactions by your customers
  • Note that Failed code (Auth Code) is not displayed in the dashboard. Merchant needs to refer to the Excel for this (refer below)

Option 2: Download Excel #

To download all transactions into an Excel file for your internal reporting/tracking, simply click the “Download Excel” button. The file will be named “Transaction.”

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Reason of my customer’s failed payment transactions #

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  • You can easily find the Failed code for each transaction in the Excel file by looking at the “Auth code” column in the report.
  • Example of Failed code as below under the “Card” section:

Available Columns #

Below are the available columns in the Transaction Excel that you may refer to:

  1. Date
  2. Merchant
  3. Collection
  4. Collection ID
  5. Status
  6. Customer Name
  7. Email
  8. Contact Number
  9. Currency
  10. Base Amount
  11. Amount
  12. Refund Amount
  13. Transaction Type
  14. FPX Buyer Bank Name
  15. FPX Buyer Name
  16. Cardholder Name
  17. Card Number
  18. Card Brand
  19. Transaction ID
  20. Reference Number
  21. Mandate Reference Number
  22. Collection Number
  23. Collection Reference Number
  24. Payment Intent
  25. External Transaction ID
  26. Response
  27. Auth Code
  28. Auth Number
  29. Description
  30. Split Amount
  31. Split Rule
  32. Split Type
  33. Split Description
  34. Delivery Address
  35. Postcode
  36. City
  37. State
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