Step 1: Login to ezbeli’s self-service portal #
- Click “Login” button at https://ezbeli.com.my/my-account/
- Login using your existing credentials
![screenshot 2024 04 22 113340](/wp-content/uploads/2024/04/screenshot-2024-04-22-113340.png)
- For first-time login, don’t forget to reset your password by clicking “Forgot Password” at the login page
![](/wp-content/uploads/2023/11/screenshot-2023-11-14-172804.png)
- For first-time login, you will need to check the box to indicate agreement to T&C set out by the user agreement
Step 2: Fill out payment details #
![whatsapp image 2024 07 12 at 14.37.34](/wp-content/uploads/2024/07/whatsapp-image-2024-07-12-at-14.37.34.jpeg)
- Click “Generate Payment Link”
- Upload Product Image is optional (Required resolution: 700px X 800px)
- If no image has been uploaded, the default product photo will be the store logo
- Fill out payment details
- Catalogue visibility is default set to “Hidden” which means the product will not be accessible by public
- Check the box if you require customers to fill out their address (optional) or phone number (optional) when they click the link
🆕📌New feature release: You can now share your Ezbeli QR Code for customers to scan, checkout & pay
![picture1 1](/wp-content/uploads/2024/07/picture1-1-1024x347.png)
- Publish your products on your Ezbeli Store for Payment via QR Code by:
- Upload Product Image is required (Required resolution: 700px X 800px). If no image is uploaded, the store logo will be used instead
- Set catalogue visibility to “Shop only“
- Click PRINT QR CODE to generate your store QR
- Click Save to download the QR PDF file to your device
- Print the QR code if physical copy is needed
- Customer may scan the QR code, add product to cart and pay via credit card instalments
![picture2](/wp-content/uploads/2024/07/picture2-1024x602.png)
- Preset your customer preferred bank/tenure for each payment link
![screenshot 2024 04 22 114810](/wp-content/uploads/2024/04/screenshot-2024-04-22-114810.png)
- Click “Generate Payment Link”
![](/wp-content/uploads/2023/11/screenshot-2023-11-14-183816.png)
2 types of payment links will be displayed, you may choose the one preferred:
- Product URL – a link where your customer can view product image, change quantity and add to cart before proceed to checkout
- Checkout URL – a link where your customer can proceed to fill out basic details and pay directly
Step 3: Share payment link #
- You may click the “Copy” icon to copy the payment link (Product URL / Checkout URL) and share to your customer
- If you happened to lose your payment link, you may retrieve it under the “Products” tab
![picture3](/wp-content/uploads/2024/07/picture3-1024x308.png)
Edit product >> #
![picture4](/wp-content/uploads/2024/07/picture4.png)
- Click the ‘Edit‘ button to make changes to the product previously generated
Delete product >> #
![picture5](/wp-content/uploads/2024/07/picture5.png)
- Click the ‘Trash Bin” icon to delete the product generated from your merchant account
Step 4: Monitor payment transaction status #
![screenshot 2023 12 20 162737](/wp-content/uploads/2023/12/screenshot-2023-12-20-162737.png)
- Click “Transaction Status”
- Click “View” to view additional customer details and order details
- Payment status –
- Pending – Customer did not proceed to pay after clicking “Pay with Payex” or did not complete filling out the payment details
- Success – Payment successful
- Failed – Payment failed
❗ Note:
1. You can also check the transaction status from merchant’s Payex’s portal
2. However, only “Success” / “Failed” payment status would show up on the merchant’s Payex Portal
Step 5: Notification on new order and payment notification from customer #
![screenshot 2024 03 13 153948](/wp-content/uploads/2024/03/screenshot-2024-03-13-153948.png)
- You will receive email notification from Ezbeli for every new order
- You will receive payment notification from Payex (via contact@payex.io) for every successful payment by your customer
Step 6: Payex portal transaction monitoring #
![screenshot 2023 11 23 184019](/wp-content/uploads/2023/11/screenshot-2023-11-23-184019.png)
- Login to your Payex Portal
- You get to monitor your transactions on Payex Portal > Click “Dashboard” at the side bar
![screenshot 2023 11 23 185300](/wp-content/uploads/2023/11/screenshot-2023-11-23-185300.png)
- You get to monitor your detailed transactions on Payex Portal > Click “Transactions” at the side bar
- You may also download the transactions in Excel for tracking purpose
What to take note of: #
- You may refer to our customer journey guide here on How to pay via Credit Card Instalment link
- As per bank industry practice for credit card instalment payment plans, customer is able to track transaction on their monthly credit card statement. Refer here for example